Guest Services Manager

Westbrook Inn Bed and Breakfast • Westbrook, CT

409d • $33,280 - $41,600

About The Position

The Guest Services Manager at Westbrook Inn Bed and Breakfast is responsible for ensuring an exceptional guest experience by managing daily operations with a focus on guest satisfaction. This part-time role involves a variety of tasks, including guest relations, reservations management, and financial oversight, all aimed at creating memorable experiences for guests.

Requirements

• Prior experience in hospitality or customer service is preferred.
• Excellent interpersonal and communication skills.
• Ability to multitask and resolve issues efficiently.
• Strong commitment to cleanliness and organization.
• Willingness to work flexible hours, including weekends and holidays.
• Proficiency with reservation systems and basic office software.
• Ability to lift 20 lbs and comfortable with multiple flights of stairs.

Nice To Haves

• Previous experience as an innkeeper or in a similar role.
• Coursework or training in hospitality or business.

Responsibilities

• Provide a warm and attentive welcome to guests upon arrival.
• Facilitate check-in/check-out procedures and address inquiries promptly.
• Offer tailored recommendations for local attractions, restaurants, and activities.
• Ensure that guest rooms and common areas are impeccably clean and well-maintained.
• Manage bookings through phone, email, and online platforms with efficiency and accuracy.
• Prepare and serve a delightful daily breakfast for guests.
• Handle financial transactions and maintain accurate records of bookings and expenses.
• Contribute to the promotion of the inn through social media and marketing materials.
• Oversee property maintenance and address any safety concerns.
• Continuously seek opportunities to enhance the guest experience.

Benefits

• Competitive salary
• Paid Time Off
• Flexible Schedule
• Gym membership contribution

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED