Guest Services Manager

OUTRIGGER Hospitality Group

146d • $58,000

About The Position

Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Requirements

• Four (4) years previous experience in a public contact position, as well as supervisor experience.
• College degree within the Travel Industry Management area can be substituted for previous work experience.

Responsibilities

• Assist in directing all phases of guest relations to the Front Office staff in conjunction with any guidance from the Director of Rooms.
• Responsible for assisting in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience.
• Supports and implements policies and procedures for the staff set forth by management.
• Maintains open communication with the Front Office team, Operations team, hosts, guests, owners and resolves issues and complaints to maximize guest satisfaction and staff morale.
• Performs various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery.
• Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads.

Benefits

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• Opportunities for growth through training and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree