Guest Services Leader

Pilot Company•Albuquerque, NM

18h•Onsite

About The Position

Pilot Company is an industry-leading network of travel centers with over 750 retail and fueling locations. The Guest Services Leader, also referred to as a Shift Leader, is responsible for supervising employees and the general operations of the store. This role requires excellent customer service skills to meet customer needs and a self-motivated individual ready to assist managers with tasks to ensure facilities are well-maintained and running smoothly. The ideal candidate will be knowledgeable of store operations and committed to quality and customer service, aligning with PFJ's values.

Requirements

Previous experience or working knowledge of retail operations
Incredible customer service skills & the ability to help maintain a customer focused culture
Proficient with a calculator, computer, and other equipment
Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
Ability to work a flexible schedule of nights, days, weekends, and holidays
Background check is required

Responsibilities

Supervising employees and general operations of the store
Responding to the needs of customers
Assisting the managers with any tasks that need to be executed to keep facilities well-maintained and running smoothly