Guest Services Lead

Healthy Living•St. George, VT

8d•$19 - $21•Onsite

About The Position

COME WORK WITH THE COOLEST HUMANS IN TOWN! Join a team that: Focuses on teamwork Supports a collaborative environment Puts curiosity and great ideas first Is dedicated to providing an exceptional guest experience Builds community relationships Loves food and cooking Has fun while working hard! QUALIFICATIONS: Position Overview: For our Guest Services Lead, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high-energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention. The Guest Services Lead will be responsible for overseeing the daily operations with - and in the absence of - the Guest Services Manager, ensuring that all staff members are thoroughly trained in POS systems, hospitality standards and expectations, and company policies. The Guest Services Lead’s expertise will cultivate a high performing, engaged team committed to delivering service that creates a lasting, positive impression for all guests.

Requirements

High School Diploma or equivalent
At least 2 years of previous customer service experience, preferably in a retail environment
At least 1 year of previous cash handling experience
Previous experience with POS systems

Responsibilities

Accountable for all aspects of department operations and ensures an organized and smoothly run department
Ensures all staff are well-versed in HL’s Guest Service philosophy and are providing genuine guest care in a friendly, polite, professional and gracious way
Ensures that guest service staff follows the established guidelines for returns, helping guests find products, special orders, guest requests; and works with ASMs and P&E to update and improve such policies
Ensures that Front End staff follows the policies and procedures for register operation, opening and closing the store as necessary including opening and closing the registers, and accurate cash handling
Builds a team through mutual trust, respect and coordination
Works with P&E to interview and hire staff, when needed
Helps train all new staff members
Coordinates scheduling and staffing with the Guest Service Manager to ensure the department is adequately supported during busy periods.
Train, mentor, and motivate all Front End staff to deliver exceptional guest service, maintain cleanliness, and uphold hospitality standards

Benefits

Generous store discount: 20% off center store items and cafe, 30% off wellness, 20% off wine, and 10% off beer
Full-time staff accrue 2 weeks PTO, 3 weeks after 1 year of service
Part-time staff accrue up to 40 hours of sick time a year
Health Insurance, for single health benefits employee pays 25%, company pays 75%. For employee plus one or family the split is 50/50
For full-time staff - 401(k): 100% vested from day one! Employer match: 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%.
Well Being Program
Premium Membership access to Insight Timer app
Employee Assistance Program
Celtics Tickets
Health Spending Account
Time off!
Vision Insurance
Dental Insurance
Short Term Disability Insurance
Critical Illness Insurance
Life Insurance
Flex Spending Accounts
Health Spending Accounts
Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
Plus many more!