Guest Services Lead - Publix Sports Park

The Sports Facilities Companies•P C Beach, FL

1d•Onsite

About The Position

The Guest Services Lead provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.

Requirements

Must be at least 18 years of age
Flexible work schedule nights, weekends, holidays
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills , detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and work well with others
Commitment to the safety and well-being of others

Responsibilities

Act as a liaison between the venue and the guests
Provide superior customer service
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Help ensure compliance with all cash handling procedures
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Service as point person on shift
Complete special projects, daily assignments, and other duties as assigned by management