Guest Services Lead - Bergen County's Winter Wonderland at Van Saun Park

Sports Facilities Company • Paramus, NJ

48d • Onsite

About The Position

The Guest Services Lead provides parkwide oversight on the execution of our "Guest First" service model and departmental training standards. The Guest Services Lead will also monitor and seek out stakeholder feedback to assist in evaluating the level of service we are providing.

Requirements

• 5+ years of customer service experience
• The ability to work in a fast-paced, diverse environment with a focus on customer services is essential
• Candidate must be willing to nights, weekends, and holidays as necessary
• Must be willing to work nights and weekends
• Experience and knowledge in sports

Responsibilities

• Directly align with the venue's Mission Statement and Core Values
• Provide feedback to department supervisors and managers on "Guest First" service model performance and consistency
• Assist with departmental training standard compliance, in collaboration with the management team
• Build impactful relationships with key park stakeholders that help improve the guest experience and team performance
• Inspect facilities prior to and after events, providing a report to Operations Manager and the GM
• Monitor and seek out feedback from members, park visitors, and clients
• Serve as Manager on Duty as assigned
• Additional duties as assigned by management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees