Guest Services Lead (Seasonal)

Oki Golf•Sammamish, WA

3d•$17 - $19

About The Position

As the Guest Services Lead at The Plateau Club, you will manage the daily operations of the golf shop and coordinate with the Head Golf Professional/Director of Golf to provide exceptional service to our guests. This includes meeting or exceeding our established standards for guest satisfaction, sales, and financial performance. As the Golf Guest Services Lead, you must lead by example by taking a proactive position on all issues concerning the golf shop and guest services. The Plateau Club Located on the Sammamish Plateau, The Plateau Club features a picturesque 18-hole golf course, a beautiful, Northwest-style clubhouse, and full-service Recreation Center. The family-focused environment offers a rare combination of traditional country club amenities along with a staff that caters to the distinct needs of its members and their guests. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet and catering, turf, recreation center and administrative positions.

Requirements

Able to work well under pressure and balance multiple priorities and assignments while being in the public eye.
Must have a passion for serving guests and their satisfaction is your satisfaction in a job well done.
Ability to work well under pressure and balance multiple priorities and assignments to meet deadlines
Must be comfortable working in a fast-paced environment where continuous improvement is expected
Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must.
BA, degree, college, or university program certificate preferred; or two to four years of related experience and/or training; or equivalent combination of education and experience.
Good working knowledge of the golf business.
Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis
Have the ability to lift 50 pounds occasionally.
Be able to work weekends and holidays, mornings, and evenings as business demands.
Must be able to stand for up to four hours.

Responsibilities

Assist the Golf Shop in achieving targets through the maximization of the tee sheet.
Use all golf shop-related systems efficiently.
Greet guests and assist them throughout their time in the golf shop in a friendly, and courteous manner.
Assist with tournament operations as directed by the Tournament Coordinator and/or Golf Professionals.
Maintain effective communication between all staff members regarding course operations.
Lead by example, setting a benchmark of performance in the areas of innovation, motivation, and engagement.
Use suggestive selling techniques to ensure guests have everything necessary for their round of golf
And that they take advantage of the amenities of the property.
Assist in achieving targets for retail revenues.
Knowledgeable of the Oki Golf program offerings and provide education to guests on the benefits.
Use suggestive selling techniques to ensure guests have everything necessary for their round of golf.
Other tasks as assigned.