Guest Services Internship Summer 2026

Wilderness Resort•Wisconsin Dells, WI

About The Position

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team! Join the Wilderness Family for a rewarding employment experience! #WeAreFamily The Summer Internship Program is a great summer opportunity for students looking to gain professional development, hands on experience, and an overall better understanding of what career path in the hospitality industry looks like. The Wilderness Resort is committed to building hospitality leaders, we believe attracting, motivating, and retaining top notch talent has been our competitive advantage and we want our guests to feel the different when they stay with us too! To ensure this exceptional service, we hire individuals who are passionate about hospitality and who take genuine pride in their work. Each intern will work closely with and be assigned a mentor from our management team while gaining basic professional skills related to department management. Interns will meet regularly with their mentor to discuss accomplishments, areas of opportunity, and to set future goals during their internship program. About Us: Wilderness Resort is a premier hospitality destination known for its exceptional guest experience, beautiful surroundings, and world-class service. We are seeking motivated college students to join our Guest Services team for a structured Summer Internship Program. Program Overview: Throughout the summer, interns will rotate through several areas of Guest Services — including front desk, PBX (communications), and supervisor shadowing — to gain a full understanding of resort operations and guest engagement. General Orientation (TBD) Property tour and introductions. Customer service and hospitality standards training. Weeks 1-2: Guest Services & Reservations Training Learn RDP (reservations, transfers, check-in/check-out, folios, payments). Understand policies, SOPs, and front desk checklists. Familiarize with room types and systems: Visionline, Givex, Ops Tech Pro, Track. Weeks 3-4: Applied Guest Services Hands-on experience managing guest arrivals, inquiries, and service needs. Continues development of system and property knowledge. Weeks 5-6: PBX (Communications) Training Handle internal call transfers, dispatching, and emergency procedures. Learn PBX logging and reporting using Ops Tech Pro. Weeks 7-9: Introductory Supervisor Training Introduction to guest recovery philosophy and service recovery techniques. Shadow managers during real guest recovery scenarios. Overview of scheduling, payroll tracking, and budgeting fundamentals. Introduction to Crystal Reports and Guest Services data. Weeks 10-12: Advanced Supervisor Skills Learn account balancing procedures and credit card batching (Shift4). Track guest feedback and compensation reports. Analyze trends through comment card and compensation tracking. What You'll Gain: A comprehensive understanding of resort guest services operations. Hands-on experience with leading hospitality software systems. Leadership and problem-solving skills in real guest services scenarios. Mentorship from experienced supervisors and department leaders. A strong foundation for future career in hospitality or resort management.