Guest Services Host

Memphis Grizzlies•Memphis, TN

9d•Onsite

About The Position

The Opportunity The Memphis Grizzlies are currently looking for enthusiastic and welcoming Guest Services Hosts to provide exceptional front-line customer service to all guests visiting the FedExForum. In this role, you’ll extend a gracious welcome, fulfill special requests while anticipating them, and proactively address issues during events to optimize the guest experience. The job training for this position will start in December with events starting in January. Must be available to start at 5:00pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00am.

Requirements

Must be 18 years of age or older
High School Diploma or GED
Minimum one-year hospitality, guest service or other direct customer contact experience with a heavy emphasis on providing an exceptional level of customer service and satisfaction
Must be able to work in a variety of environments, including with reasonable accommodation : Standing for extended periods Working at heights Tight or enclosed spaces (e.g., elevators) Darkened arenas Crowded areas Loud or noisy settings Areas with flashing lights
Must have availability to start shifts as early as 5:00 pm for basketball games, and for non-basketball events start times vary by event. Shifts can end as late as 1:00 am
Must be available to work at least 80% of arena events
Strong communication, written and interpersonal skills.
Must be people-oriented and enjoy working in a team-oriented environment
Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s
An energetic, positive, and self-motivated person.
Must be diplomatic, mature and professional
Must be able to lift up to 10 lbs
Must have a passion for the sports and entertainment industry

Nice To Haves

Knowledge and passion for the sports and entertainment industry

Responsibilities

Ensures all guests are greeted upon arrival and first impression standards are met.
Maintains designated station during scheduled event time.
Ensures all clients have correct tickets and or credentials to enter the host area of control.
Learns the layout of FedExForum and re-directs guests to the correct areas of the building when assistance is needed.
Promotes personal guest relations and ensures all arena guests receive a consistently high standard of service and quality.
Demonstrates S.A.U.C.E. initiatives in customer interactions for all FedExForum events.
Monitors position assigned section(s), assists guests with seat location, and watches for seat hoppers.
Remains in position unless redeployed by Supervisor or full-time staff member.
Services and fulfills individual requests with expedience and care.
Responds to all inquiries, suggestions, and concerns from guests.
Advises, and immediately follows up with their Guest Relations Supervisor with any reported problems or concerns.
Accepts, upon rotation, additional event responsibilities, including chair break down after concerts and floor shows, ticket scanning, elevator/disabled lift operation, and attends pre-and post-event briefings.
Supplies detailed event information to the Guest Relations Supervisor during your shift so that all event issues have been resolved or passed on to the appropriate department.
Other duties as assigned.