Guest Services Host
About The Position
The Guest Service Host extends a warm welcome to guests for all St. Charles Health System facilities. They must possess, and are trained to use, de-escalation skills with intense quests and discern when and who to contact for any given situation. They must possess keen working knowledge of the campus and the system including the organizational chart. Be proficient in the use of the EMR and patient lookup following HIPPA protocol. Escort patients, guests and family to patient rooms, departments, and help with wayfinding. This position works in the following St. Charles Health System locations: Emergency Department, Heart and Lung Center, and the Main Entrance to the system Hospitals, and The Center building next to the Bend hospital. In addition; this position drives the St. Charles Health System shuttle. This position does not directly manage any other caregivers.
Requirements
- High school diploma or GED.
- Must possess one (1) year of experience in a direct customer service position.
Nice To Haves
- Course work in Behavioral Sciences.
- CPR and AED certificate.
- Prior experience in Hospitality Services.
Responsibilities
- Welcomes guests to St.Charles Health System facilities.
- Provides the highest level of quality, proactive service to guests ensuring their needs are met with warmth and friendly assistance.
- Greets guests, provides personal attention to the guests’ needs, responds to requests for information or assistance, and resolves concerns.
- Proactively seeks out opportunities to meet or exceed the expectations of the guests by initiating contact with guests to identify and address questions, concerns, or assistance required.
- Answers the guest services phone and provides service as requested.
- Gives accurate information and directions to patients, visitors, and family members.
- Provides brochures, written directions, and maps when necessary.
- Complies with all HIPAA requirements.
- Identifies guests who may require some special form of assistance and ensures their needs are met.
- This position will frequently require pushing patients (upwards of 250 pounds) in wheel chairs.
- Arranges for personal assistance as needed including escorts and transportation.
- Facilitates escort services for guests.
- Maintains supply and organization of wheelchairs.
- Maintains current knowledge base of all services in the hospital, Heart Center and region.
- Maintains continuous communication with all departments, supervisor, caregivers, and physicians to ensure accuracy of information given out.
- Maintains cleanliness of surrounding area internally and externally.
- Supports the vision, mission and values of the organization in all respects.
- Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
- Provides and maintains a safe environment for caregivers, patients and guests.
- Conducts all activities with the highest standards of professionalism and confidentiality.
- Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
- Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
- May perform additional duties of similar complexity within the organization, as required or assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
