Guest Services / Front Office Manager

Hyatt • Newport Beach, CA

201d

About The Position

Under the direction of the Senior Manager, Hotel Operations, Guest Service /Front Office Manager, is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best-in-Class guest service and financial profitability through the managing of all daily Front Desk operations.

Requirements

• Bachelor's degree preferred, Degree in hospitality, business administration or related field preferred.
• Minimum three (3)-years' experience in the guest services, front desk, or related professional area required.
• Minimum three (3) years' Supervisory experience in a Hospitality Front Desk/Guest Service department required.
• Experience in a luxury hotel and/or resort preferred.

Nice To Haves

• Ability to handle hotel PMS and POS computer systems.
• Ability to multi-task in a high volume and fast-paced environment.
• Strong communication and interpersonal skills.
• Excellent technical skills to include MS Office, PMS system, Opera and Oracle.

Responsibilities

• Manages all Front Desk Department operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management.
• Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
• Ensures compliance with property standards, including all health and safety regulations, policies and procedures.
• Develops, implements and enforces policies and procedures. Ensuring team members are informed of ongoing events.
• Schedules Front Desk team members.
• Meets and greets guests and responds to guest inquiries, requests and issues in a timely, friendly and efficient manner; partnering with the necessary departments to resolve guest concerns.
• Initiates and implements up-selling techniques to promote hotel in order to maximize room occupancy and overall revenue.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree