Guest Services Explorer (Full-time)

Loveland Living Planet Aquarium • Draper, UT

257d • $13

About The Position

As an Explorer, you'll be the first point of contact for our guests, ensuring they have a seamless and memorable visit. Whether you're assisting with ticket sales, welcoming field trip groups, guiding guests to their next adventure, or rotating through exciting attractions like Tuki's Island Play Center and EECO Voyager, your role is essential in creating an amazing experience.

Requirements

• Excellent communication skills and enjoy engaging with people in a fast-paced environment.
• Passionate about delivering top-notch customer service and love learning about exhibits, events, and all things Aquarium.
• Quick learner who's eager to participate in ongoing training to enhance skills.
• Flexible and dependable, ready to work a varied schedule—including weekends, holidays, and evenings.

Nice To Haves

• Previous experience in customer service.

Responsibilities

• Welcoming and assisting guests with tickets, memberships, and event check-ins.
• Providing information on exhibits, pricing, directions, and upcoming events.
• Processing transactions using the ticketing system and managing event availability.
• Handling cash payments.
• Upselling exciting experiences like animal encounters and adoptions.
• Ensuring the Aquarium stays clean, safe, and inviting for all visitors by performing routine cleanliness checks in public areas, including restrooms, theaters, parking lots, galleries, and play centers.
• Monitoring appropriate use of the play centers.
• Supporting crowd control during peak times and private events.

Benefits

• Health benefits including vision, dental, medical, HSA, FSA, pet insurance, paid maternity/paternity leave, EAP.
• Generous PTO and holiday package with 12 paid holidays and PTO accrual starting at 80hrs a year and reaching 176hrs by year 5.
• 401K eligibility and full vesting within 90 days of employment with an employer match of up to 4%.
• Free individual Aquarium membership as well as memberships to gift to family and friends.
• Catered staff lunches twice a month.
• Coming in Summer 2025: gym and daycare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Museums, Historical Sites, and Similar Institutions
• Education Level: No Education Listed