Guest Services Event Staff | Part-Time | Fort Smith Convention Center

Oak View Group•Fort Smith, AR

2d•$15 - $17•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As a member of the Guest Services Event Staff Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the facility. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter, bag checker, etc. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our guests safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $15.00-$16.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue OVG has an excellent and immediate opening for a Guest Service's Associateat the Fort Smith Convention Center /Arc Best Performing Arts Center in Ft. Smith AR. The Fort Smith Convention Center offers 116,800 square feet of usable, infinitely flexible event space including 40,000 sq. ft. Exhibit Hall, 8 Meeting Rooms and over 3,000 sq. ft. of pre-function space. The ArcBest PAC boasts a 1,331-seat state-of-the-art Performing Arts Center just steps from historic downtown Fort Smith, Arkansas.

Requirements

Experience in a hospitality or entertainment environment is preferred
You must love working with and helping people.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Weekend availability is needed.

Responsibilities

Prepare your assigned area for guests; looking for potential hazards, reporting any issues to a supervisor
When doors open, welcome our guests with a great smile and helpful attitude
Scan event tickets ensuring that the proper ticket is being used to gain entry
Assist guests in locating their ticketed seats, event room
Being alert and proactive to potential hazards and reporting incidents when they occur
Monitor your assigned area for issues and opportunities to make lasting memories for our fans
Respond to all guest concerns/complaints promptly and in a professional manner
Assist guests in ADA accessible seating sections
Enforce all building policies and procedures to ensure a safe environment for all guests
Manage the foot traffic flow of large crowds
Bag checks at entry
Check identification of guests to verify age requirements for purchase of alcohol.
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.