Guest Services Event Staff | Part-Time | Centene Community Ice Center
About The Position
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Overview All Guest Services Event Staff members play a vital role at the Saint Louis Music Park and Centene Community Ice Center, as they are the first point of contact when a guest enters the building. As a representative of the facilities, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit and make memories that will last a lifetime. Providing top notch customer service is your responsibility. You will be essential in creating a safe and memorable experience for all guests. This role pays an hourly rate of $16.00
Requirements
- Demonstrated ability to follow instructions and work in a fast-paced environment.
- Must have strong verbal skills.
- Ability to handle stressful situations.
- Must be able to work a flexible schedule including weekends and nights.
- Must be able to lift heavy objects.
- Must be able to tolerate exposure to multiple external elements, extensive walking through the venue including stairs, exposure to loud noises, and standing for long periods of time.
Nice To Haves
- Previous experience in a customer service-based industry is welcomed.
- Previous experience within a sports, entertainment, or related field is welcomed.
Responsibilities
- Proactively welcome guests and answer questions.
- Identify opportunities to create memorable experiences for guests.
- Perform thorough ticket checks and scans to ensure valid access into facilities and other ticketed areas.
- Provide directions to ticketed seats and other facility locations.
- Preventing guests from moving from one seat to the next.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Assist guests with reasonable requests for accommodation, including but not limited to wheelchair escort services.
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
- Effectively communicate safety and security measures.
- Reports any suspicious activity to supervisors and/or management.
- Monitoring your section for additional and continuous assistance.
- Assist with potential chair strikes at end of evening.
- Perform other duties and responsibilities as assigned.
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
