Guest Services Event Staff | Part-Time | Cross Insurance Arena

Oak View Group•Portland, ME

11d•$17 - $20

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary As a member of the Guest Services Event Staff team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to bag checks, ushering, ticket scanning, concourse customer service, barricade staff. You will have the opportunity to assist our guests by offering directions and sharing information while creating a happy and healthy experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $16.75-$20.00 and is tip eligible. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until June 26th, 2026.

Requirements

Experience in a hospitality or entertainment environment is preferred.
You must love working with and helping people.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Weekend & Night availability is needed.

Nice To Haves

Experience in a hospitality or entertainment environment is preferred.

Responsibilities

Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor.
When gates open, welcome our fans with a great smile and helpful attitude.
Scan event tickets ensuring that the proper ticket is being used to gain entry.
Assist fans in locating their ticketed seats.
Being alert and proactive to potential hazards and reporting incidents when they occur.
Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
Respond to all guest concerns/complaints promptly and in a professional manner.
Assist guests in ADA accessible seating sections.
Enforce all building policies and procedures to ensure a safe environment for all guests.
Manage the foot traffic flow of large crowds.
Check identification of guests to verify age requirements for purchase of alcohol.
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.