Guest Services Event Staff - Bowery Presents | Under the K Bridge

Aeg • New York, NY

289d

About The Position

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Requirements

• High School Diploma or its equivalency (BA/BS Degree Preferred).
• 2-4 years of related work experience for supervisory roles.
• 1-2 years of related work experience for Box Office Attendant.
• Experience in a supervisory role for Box Office Supervisor.
• Strong computer skills with proficiency in MS Office programs.
• Excellent written, listening, and verbal communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Experience in cash handling and payment methods.
• Ability to lift 50 lbs. without assistance for Coat Check Attendant.
• Proficiency in Microsoft Office programs for Guest Services Coordinator.
• Ability to stand or remain in a stationary position for long periods.

Nice To Haves

• Knowledge and interest in live entertainment.
• Previous experience working in events and knowledge of the music industry.
• Previous experience working on a venue ticketing platform.

Responsibilities

• Supervision of ticket sellers and ensuring all employees are performing their duties.
• Training of ticketing staff and assisting manager with scheduling.
• Updating internal spreadsheets with new and updated show information.
• Resolving customer service issues and troubleshooting software or point of sale system problems.
• Reviewing ticketing information for accuracy and coordinating show builds with marketing.
• Assisting customers with ticket distribution and providing general information.
• Managing will call and guest list, checking identification, and resolving issues.
• Reconciliation of sales and will call receipts.
• Operating coat check services and maintaining organization in the coat room.
• Providing administrative support to the Guest Services Manager.
• Coordinating Guest Services Staff for pre-event and post-event activities.
• Monitoring all crews working onsite and coordinating with venue partners.
• Greeting office visitors and addressing their needs.
• Providing excellent customer service at events and assisting guests with directions.

Benefits

• Competitive pay scales ranging from $17.14 to $25.24 depending on position.
• Opportunities for flexible scheduling.
• Experience in a dynamic and fast-paced environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED