Guest Services Director
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About The Position
The position involves overseeing Guest Services Missions, Pillars, and Standards (MPS) while ensuring alignment with the overall vision of NewSpring Church. The role requires creating opportunities for weekly culture building, operational clarity, and campus collaboration through consistent video meetings, one-on-ones, and campus travel. The individual will equip campuses with excellent Guest Services strategy, resources, and training, and create a proactive system to stay connected with Campus Pastors at each campus to provide vision and support for the execution of the Guest Services Ministry. Additionally, the role includes providing Guest Services Rock and data support for campuses, ensuring alignment with Guest Services and Worship Arts teams through the gathering planning process, and working with the Risk and Safety team to provide leadership to campus safety volunteer teams. Cultivating a leadership development and volunteer growth culture is also a key responsibility.
