Guest Services Coordinator

Island Hospitality Management-posted 8 months ago

$16 - $18/Yr

Entry Level

Henderson, NY

Accommodation

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As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This position may require flexible scheduling availability.

Greet and establish rapport with guests
Field resort comments, suggestions, and complaints to the Resort Manager
Check guests in and out for their reservations
Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
Complete and maintain resort records, reports, and files
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Assist with the preparation of marketing materials

Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
Excellent written and verbal communication skills
Readily available and approachable for all guests while providing excellent guest service
Prior administrative experience is preferred
Resort office or hotel front desk experience is a plus

Incentive based bonus program
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations

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