Guest Services Coordinator - Full Time - San Diego Zoo Safari Park
About The Position
The Guest Services Coordinator supports all areas of Guest Services as assigned; coordinates event logistics with other departments and outside parties; coordinates volunteers and staff as assigned; supports on site guest and event client communication as assigned; assures preparation of necessary materials and supplies; and provides proactive hospitality at all times. This position reports to the Attractions & Transportation Enhancement & Compliance Manager. San Diego Zoo Wildlife Alliance seeks an individual with prior experience coordinating operations within attractions, hospitality, and entertainment environments to join our Attractions & Transportation team. We seek an individual who will collaborate, brainstorm, problem-solve, and support daily operations with a commitment to safety and guest services. Strong organizational skills are required to stay on top of multitasking duties in a fast-moving environment without difficulty. Project management experience and proficiency in Microsoft Office programs are strongly desired. Highly motivated, enthusiastic, collaborative, and personable applicants are encouraged to apply. Must be 18 years of age.
Requirements
- Experience and/or course work that demonstrates general knowledge of tourism, hospitality, event/meeting coordination, fund-raising, group sales, catering, or recreational experience.
- Bachelor's Degree in communication, public relations, marketing, business administration, hospitality management, or a related field or equivalent specialized training.
- Ability to work effectively with teams and with others in a diverse environment.
- Effective customer relations skills and practices.
- Able to use office and radio equipment.
- Must have strong verbal and written communication skills.
- Must have strong attention-to-detail.
- Must be 18 years of age.
Nice To Haves
- Project management experience and proficiency in Microsoft Office programs are strongly desired.
- Highly motivated, enthusiastic, collaborative, and personable applicants are encouraged to apply.
Responsibilities
- Coordinates event logistics on behalf of Guest Services, including the work of event staff. Acts as liaison to other departments and outside parties.
- Supports all on site functions of Guest Services as assigned; Volunteer Services, Attractions & Transportation, Guest Ambassadors, and Admissions.
- Supports Duty Manager as required by responding to guest incidents, actively resolves guest complaints, ensures readiness of facilities, and provides proactive hospitality at all times.
- Coordinates administrative duties associated with operational readiness of assigned area within Guest Services department.
- Improves the guest experience through thoughtful and deliberate attention to detail.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Museums, Historical Sites, and Similar Institutions
Number of Employees
1,001-5,000 employees
