Workamper - Guest Services Coordinator

IHM Outdoors Career Site-posted 4 days ago
Full-time • Entry Level
Moab, UT
5,001-10,000 employees
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As our Guest Services Coordinator , you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This is a full-time year-round position that will start hiring after the new year. This position may require flexible scheduling availability.

  • Greet and establish rapport with guests
  • Field resort comments, suggestions, and complaints to the Resort Manager
  • Check guests in and out for their reservations
  • Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
  • Complete and maintain resort records, reports, and files
  • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
  • Ensure office supplies are sufficiently stocked and prepare supply orders as needed
  • Assist with the preparation of marketing materials
  • Workampers: Must have your own RV
  • Discounted RV site provided
  • If an RV site is not available at this property, a site will be provided at one of our sister properties (Sun Outdoors Canyonlands Gateway, Sun Outdoors Arches Gateway, or Sun Outdoors Moab Downtown)
  • Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
  • Excellent written and verbal communication skills
  • Readily available and approachable for all guests while providing excellent guest service
  • The employee is regularly required to stand, sit or walk for an extended period of time.
  • The employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
  • The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors.
  • Island Hospitality is unable to guarantee a specific number of work hours per week.
  • Prior administrative experience is preferred
  • Resort office or hotel front desk experience is a plus
  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
  • Incentive based bonus program
  • Free room nights at our properties and employee discounts within your brand
  • Discounts for friends and family within your brand
  • Team Member recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program with a path personalized to your desired goals
  • Referral bonus program to ANY of our locations
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