Guest Services Coordinator

Hogle Zoological Society • Salt Lake City, UT

12h • Onsite

About The Position

The primary function of the Guest Services Coordinators are to assist in the supervision of all part-time staff and help the Guest Services department function efficiently. All Coordinators report directly to the Guest Services Manager and will assist the Manger, as well as the Guest Services Admissions Supervisor in their duties.

At the zoo we look for employees who are passionate about conservation, who approach their daily work with a can-do attitude, who are resourceful, who communicate respectfully with everyone, and are ready to work hard supporting the zoo’s mission of creating champions for wildlife by making connections between people and animals to inspire action.

Utah’s Hogle Zoo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Requirements

• Experience working in a guest experience role
• Knowledge of AZA and non-profit institutions
• Ability to think critically and make data-informed decisions.
• Dependable, reliable, flexible, prompt and trustworthy
• Basic computer skills (Windows based programs, troubleshooting)
• Excellent verbal and written communication skills
• Ability to respond calmly and effectively in emergency situations
• Ability to make decisions and provide feedback based on supervisor expectations
• Work Consistently and effectively while under pressure
• Self-disciplined and consistently stay on task without constant supervision
• Two (2) years working in a guest-facing customer service role.
• Utah’s Hogle Zoo is a drug-free workplace. All employees are subject to random drug testing.
• Provide a negative TB test prior to hire date and maintain TB testing through course of employment.

Responsibilities

• Coordinates Guest Services front office procedures by working out of the Guest Services office, helping manage the day-to-day operations and assisting Team Leads
• Manage communication between management and part-time employees
• Assist Guest Services Manager by: Helping create employee schedules. Adjusting schedule to cover call-ins. Helping conduct orientation and training. Cultivating a positive workplace culture Providing adequate and appropriate guest recovery. Assuming Guest Services Manager role when manager is not on grounds.
• Assist Guest Services Admissions Supervisor by: Processing and printing ticket requests. Helping manage field trip reservations.
• Perform all duties assigned to Team Leads when working in the office, such as: Have knowledge of all entrance policies, special admission groups, and reservations for special events. Have advanced knowledge of all aspects of the Gateway Ticketing System application. Have knowledge and enforce all policies and procedures of the membership program. Assist and troubleshoot membership and ticketing issues. Maintain a clean and safe work environment. Assist in the supervision of all seasonal staff; ensure that all policies and daily procedures are being followed. Follow Zoo policy concerning service animals, guest lists, appointments, media and package deliveries. Have knowledge and follow Zoo protocol for emergency situations. Answer telephone calls, transfer calls, take messages and return voicemails.
• Coordinate and facilitate staff appreciation initiatives, including gifts, cards, and recognition programs.
• Responsible for organizing and managing the monthly donation process for unclaimed lost and found items.
• Other duties assigned by supervisors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed