Bilingual Guest Services Coordinator - Spring Lake, MOB Guest Services

Orlando Health•Orlando, FL

4d•Onsite

About The Position

Provides guidance to guest, patients, team members and vendors within the medical pavilion. Medical pavilion guest services coordinator will 1) assure patients and family are greeted and provided direction as they enter our facilities; 2) engage the patient at the beginning of their site experience 3) “unite” show seamless coordination and “hand-off” to the practices and ancillary services within the building. All Inclusive Benefits (start day one) Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. About OHMG Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Requirements

High School diploma or equivalent.
Two (2) years of experience in a customer service setting.

Nice To Haves

Bilingual in Spanish preferred

Responsibilities

Greet scheduled patients and escort or direct them to their respective destinations.
Greet and speak with new walk-in customer, share the pavilion story, and provide collateral.
Greet and track weekly vendors and service provided. Direct them to appropriate destinations. i.e. – UPS, Fed X, Ready Fresh, AVI, Staples.
Greet service providers and escort them to appropriate locations for service. i.e. – Crown Linen, Stericycle, Shred-It, AVI. Anticipate, identify, and address any issues during service.
Greet engineers/contractors and coordinate service/repairs, installation projects or quality assurance reviews. i.e. – general repair, fire extinguisher inspection, DEFIB inspection, ELLiE, HVAC, lawn care, telecom, cable and internet, alarm services, elevator, electric company, pest control, plumbing, engineering.
Greet reps and direct them to the appropriate specialty suite.
Round every morning to suites and other common areas to identify operational, mechanical, or housekeeping concerns.
Report internal and external operational and/or mechanical problems to property manager. Submit work order requests when necessary.
Manage Education Room use and Resource Calendar reservations. Also, when applicable, assist leadership in managing events scheduled in the Education Room.
Serve as pavilion ambassador at external events representing your pavilion.
Collect USPS and distribute to appropriate suites.
Coordinate requests for scheduling meetings in Education Center/Conference Room.
Walk exterior of property once a week to review lawn maintenance, waste service and overall quality of property maintenance.
Provide tours to OH guests interested in learning about the pavilion.
Manage foot traffic to ensure the best possible experience for patients and their guest.
Collaborate with marketing to provide collateral promoting services provided at the pavilion.
Coordinate orientation of new physicians; provide operations support with FOA and MA team members to allow for a seamless transition.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.