Guest Services Coordinator - Avamere Rehab of Rogue Valley

Avamere • Medford, OR

1d • Onsite

About The Position

The Guest Services Coordinator plays a crucial role in ensuring a welcoming and smooth experience for new residents at Avamere Rehab of Rogue Valley. This position involves coordinating the admission process, preparing resident rooms, and facilitating communication across departments. The coordinator is also responsible for conducting facility tours, maintaining the facility's presentation, and providing comprehensive orientation to new residents and their families regarding facility policies, billing, and care procedures. Additionally, the role includes managing bed availability records, maintaining a resident waiting list, and performing various secretarial duties, all while fostering a positive and supportive environment.

Requirements

• High School Diploma or equivalent.
• Must be able to type a minimum of 35 words per minute and use a 10-key calculator.
• Able to deal tactfully with personnel, residents, visitors and the general public.
• Must be able to read, write, speak and understand the English language.
• Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.

Responsibilities

• Assist in coordinating the admission of each new resident, ensuring resident’s room is ready before they arrive and communicating with all departments to prepare for the new admission.
• Conduct facility tours and ensure the interior of the facility is tour-ready and presents well to visitors at all times.
• Assist in the resident admission orientation program, and provide residents with an admission information packet.
• Review and explain to each new resident (and/or resident’s family) facility room rates, billing procedures, visitor/guest privileges, restrictions and resident care procedures.
• Maintain an accurate record of available beds and a resident waiting list.
• Perform various secretarial duties
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
• 401 (k) Plan: After 90 days of employment, with matching program.
• Paid Time Off (PTO): Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
• EAP Canopy with unlimited telehealth mental health visits.
• Continuing Education and Higher Education Reimbursement.
• Generous employee referral bonus program.
• Flexible Spending Accounts & CERA: Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
• Professional Development: Opportunities for growth and development within the company.
• Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED