Guest Services Coordinator- Full time, Float Location, Schedule Varies

Jefferson Health Plans

83d • $17 - $24

About The Position

The Guest Services Coordinator acts as the primary visitation representative for hospital patients, empathizing with patients and their family. This position is responsible for proactively managing any identified concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere. Schedule: Shifts can vary from 8am-8pm, weekends included. Campus: Washington Twp but may travel to other campuses as needed.

Requirements

• Ability to read and communicate in the English language.
• High School graduate or equivalent preferred.
• Prefer college experience or higher education.
• Requires 3 – 5 years of prior customer service experience.
• Must be organized and able to do multiple tasks.
• Must be flexible and able to travel among the hospital sites.

Responsibilities

• Act as the primary visitation representative for hospital patients.
• Empathize with patients and their families.
• Proactively manage any identified concerns.
• Promote teamwork and relationship building.
• Foster a positive patient care atmosphere.

Benefits

• Comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance.
• Access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• Access to medical (including prescription) insurance for all colleagues, including those who work less than part-time.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees