Guest Services Concierge

Baylor Scott & White Health•Waco, TX

2d•Onsite

About The Position

The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.

Requirements

H.S. Diploma/GED Equivalent
Less than 1 Year of Experience
Knowledge of methods and principles for providing customer service.
Good verbal communication and non-verbal active listening skills.
Skilled in the use of computers and related software applications.
Ability to establish and maintain effective working relationships.
Ability to focus on crucial patient and guest details.
Ability to diffuse anger, collect information and resolve complaints.

Responsibilities

Greets patients, families and visitors in a friendly professional manner.
Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
Maintains standards of customer service excellence.
Maintains current information and materials regarding facilities, services and local restaurants and attractions.
Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.