MUSCP - Guest Services Concierge - Clements Ferry Medical Pavillion
About The Position
Position encompasses various avenues to provide an exceptional patient experience for the Ambulatory Clinics at MUSC Clements Ferry Medical Pavilion. The guest Services Concierge will support patients’ entry to the clinic and escorting individuals to their clinic location. They will also have general knowledge of managing building repairs, training security guards in all facets of customer service, and working with MUSC Property Managers to coordinate repairs at the Health West site. Assist patients with wayfinding and maintain assist and educate patients on the use of the Kiosk based systems throughout the clinic. Provide administrative coverage for front desk team members with the prioritization of maintaining a positive experience for all patients. Complete client registration, and documentation. Schedule interpreters for clients. Retrieve billing charges. duration of the appointment. Communicate on behalf of the patient with medical transport companies regarding pick up time and assist patient until transport arrives. Assist security with process of inmates scheduled for medical services to ensure safety. Handle calls from care team involving EMS services.
Requirements
- High School Degree or Equivalent
- 0-6months Work Experience
- Continuous requirements are to perform job functions while standing, walking and sitting
- Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions
- Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors
- Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted
- Lift from 36" to overhead 15 lbs
- Infrequently work in dusty areas and confined/cramped spaces
Responsibilities
- Support patients’ entry to the clinic and escorting individuals to their clinic location
- Manage building repairs
- Train security guards in all facets of customer service
- Work with MUSC Property Managers to coordinate repairs at the Health West site
- Assist patients with wayfinding
- Maintain assist and educate patients on the use of the Kiosk based systems throughout the clinic
- Provide administrative coverage for front desk team members with the prioritization of maintaining a positive experience for all patients
- Complete client registration, and documentation
- Schedule interpreters for clients
- Retrieve billing charges
- Communicate on behalf of the patient with medical transport companies regarding pick up time and assist patient until transport arrives
- Assist security with process of inmates scheduled for medical services to ensure safety
- Handle calls from care team involving EMS services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
