Guest Services & Concessions Associate

Fair Oaks Parks & Recreation • Fair Oaks, CA

79d

About The Position

The Guest Services & Concessions Associate supports the operations of the Fair Oaks Performing Arts Center and other District facilities by providing excellent customer service to patrons, assisting with concessions sales, and serving as a facility host during events and rentals. This role ensures a welcoming, safe, and efficient experience for all guests while maintaining cleanliness and compliance with District standards.

Requirements

• Basic food and beverage service operations
• Principles of customer service and public interaction
• Facility use and safety standards
• Basic food and beverage service operations in event or performing arts settings, including point-of-sale systems, cash handling, and customer service practices
• Awareness of food safety, sanitation, and alcohol service guidelines
• High school diploma or GED preferred
• Six months of experience in customer service, concessions, food & beverage, or hospitality is desirable
• Prior experience in concessions, catering, or event services preferred
• Experience in a live event, performing arts, or recreation setting is a plus
• Must pass a pre-employment background check and fingerprinting
• ServSafe Food Handler certification and Responsible Beverage Service (RBS) certification required or must be obtained within 30 days of hire
• Reliable transportation to and from work is required

Responsibilities

• Work concessions and bar operations during events and performances
• Set up and break down concession stations and mobile bars when necessary
• Operate and reconcile point-of-sale systems; manage cash handling
• Maintain standard operating procedures for food & beverage operations
• Ensure excellent customer service and smooth operational flow during events
• Maintain cleanliness, organization, and sanitation of all F&B areas
• Monitor facility rentals and serve as the on-site host
• Greet renters, review facility usage and safety guidelines, and ensure compliance throughout the event
• Review usage and safety guidelines with staff as needed
• Unlock and prepare/set up facilities in advance of scheduled activities
• Secure facilities after scheduled activities, ensuring all doors are locked and all persons have exited
• Maintain minimum cleanliness and maintenance standards for facilities
• Ensure all required rental paperwork is completed and submitted to the Recreation Supervisor after each event

Benefits

• Equal Employment Opportunity Employer

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED