Soaky Mountain Guest Services Cashier
About The Position
The Guest Services Associate is responsible for providing a positive and welcoming experience for all park guests by performing a variety of front-of-park functions. This role includes assisting with ticket sales, season pass processing, parking operations, cabana rentals, lost and found, and answering guest inquiries. Guest Services Associates ensure accuracy, efficiency, and professionalism in all interactions while maintaining compliance with company policies and safety standards. This position plays a key role in enhancing the overall guest experience and supporting the smooth operation of the park.
Requirements
- Requires good negotiation and listening skills
- Ability to act independently with little supervision
- Efficiently handle multiple duties
- Requires a good understanding of company policies and procedures
- Working knowledge of resort amenities, room designs, and general golf knowledge
- Ability to handle stressful situations
- Good attendance and punctual
- Exhibits professionalism
- Exhibits good grooming habits
- Wears the proper uniform
- Follows all resort and office policies and standard operating procedures
- Conducts themselves in a professional manner with a positive attitude
- Works efficiently
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
Responsibilities
- Greet guests in a friendly and professional manner, providing information and assistance as needed
- Sell tickets and process season passes accurately and efficiently using the POS system. This includes ensuring all season pass holder information is put in accurately
- Scan tickets, season passes, and other entry credentials to ensure secure and smooth guest entry
- Track guest leaving the park and ensuring re-entry procurers are being followed
- Assist with parking operations, including working the parking POS, and directing traffic Handle cabana rentals, ensuring guests understand policies, usage guidelines, and payment procedures Manage lost and found items, logging and returning property in accordance with park procedures
- Respond to guest questions, concerns, or complaints professionally and escalate issues to supervisors when necessary
- Accurately handle cash, POS transactions, and credit/debit card processing in accordance with company policies
- Maintain clean, organized, and safe guest-facing areas, including entrance gates, ticket booths, and guest service kiosks
- Follow all company policies, procedures, and safety guidelines, including cash handling and chemical/cleaning protocols if applicable
- Assist with opening and closing procedures, including preparing guest service areas for operation and securing equipment at the end of the day
- Collaborate with supervisors and other departments to ensure smooth operations and guest satisfaction
- Participate in training programs and complete assigned documentation, logs, and reports as required
- Perform additional duties as assigned to support park operations and enhance the guest experience
- All other duties as assigned by management
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
