Guest Services/AYS Supervisor, FT

Sheraton Kauai Coconut Beach Resort•Kapa‘a, HI

3d•$30 - $30•Onsite

About The Position

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike. Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team! Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!

Requirements

High school diploma or equivalent; additional hospitality training is a plus
Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
Excellent customer service and communication skills
Strong leadership and team-building abilities
Friendly and outgoing personality
Knowledge of hotel operations and reservation systems
Flexibility to work various shifts, including weekends and holidays
Proficiency in computer systems and software

Responsibilities

Supervise and mentor the guest services team, including front desk agents and concierge staff
Ensure efficient check-in and check-out processes for guests
Handle guest inquiries, complaints, and special requests with professionalism and empathy
Coordinate and communicate with other departments to ensure seamless guest experiences
Monitor guest satisfaction and respond to feedback in a timely manner
Assist with training new team members on service standards and hotel policies
Maintain accurate records and prepare reports related to guest services
Uphold high standards of service excellence and professionalism at all times