Guest Services Attendant II - Front Desk Lead

Leroy Springs & Company INC•Fort Mill, SC

About The Position

Guest Services Attendant II – Front Desk Lead will be responsible for all key Guest Services Attendant II functions with several additional responsibilities, including: leading by example at the Front Desk; training teammates; full knowledge of dog park process and memberships; and elevated data management and membership troubleshooting, as well as serving as an intermediary support for front line to Guest Services management team. This is a full time position that requires either a Tuesday - Saturday or Wednesday - Sunday schedule. Our Culture is a top priority. As part of our commitment to culture, we have written a number of ‘Fundamentals’ called The LSC Way that are traits we value in our daily activities. The fundamentals that are critically important to this position are: Deliver legendary service Be a fanatic about response time Pay attention to the details Look Ahead and Anticipate Walk in our customers’ shoes Come work with us! At Leroy Springs & Company, we are more than a nonprofit organization. We are a family of brands rooted in nonprofit recreation, with a legacy lasting more than 80 years and a long-held belief that all people should benefit from affordable outdoor recreation, education and wellness opportunities. Today, our portfolio includes the Anne Springs Close Greenway, a 2,100-acre nature preserve; four historic golf courses; Springmaid Mountain Retreat in Spruce Pine, NC; and the FLYERS Afterschool program, which serves all Fort Mill elementary schools. With a team of over 500 dedicated employees across four counties and two states, we are united by values of excellence, integrity and community. Our culture is built on trust, collaboration and a shared vision for a vibrant future. Whether you are interested in outdoor seasonal jobs, non-traditional education positions, or a segue into the nonprofit, golf or parks and recreation industries, Leroy Springs & Company offers a place to grow, connect and make a lasting impact.

Requirements

Knowledge of customer service standards
Excellent written, verbal and interpersonal communication
Strong critical thinker and creative problem-solver
Proficient in Microsoft Office Suite and willingness to learn databases
Detail-oriented with ability to manage multiple tasks on tight timelines
Strong organizational and time-management skills
Team player with an ability to interact with diverse population, both internally and externally
Reliable, dependable, professional and trustworthy
Ability to function effectively under stress-related factors consistent with the position
Ability and willingness to be trained on new techniques and jobs
College degree or working towards degree in relevant field preferred or equivalent experience in the customer service field

Nice To Haves

Blackbaud experience preferred
Previous cash handling experience preferred; will train

Responsibilities

Greets guests and provides excellent customer services in a tactful, professional, and pleasant manner; in person, over the phone and via email
Operates computer software to process memberships, program registrations, and point-of-sale transactions
Verifies membership status; encourages and sells new/renewed memberships
Knowledgeable on all Greenway membership options and benefits; able to communicate those effectively to guests
Disseminates information on all ASC Greenway policies, procedures, programs, scheduled events and activities
Provides walking and van tours to prospective and existing members
Maintains work areas and lobby area in a clean and organized manner
Communicates any problems, concerns, or suggestions to supervisor in a professional and timely manner
Performs opening and closing cash procedures in an efficient and orderly manner; utilizes proper cash handling processes
Assists in Community Outreach tabling events and collateral drop-off
Closing staff responsible for shutting down computer workstations and locking all exterior doors
Supports Guest Services Management team with various membership needs including, but not limited to: membership renewals & cancellations; upgrades/downgrades; and coordination of data projects and constituency records upkeep
Provides weekend lead support, including: monitoring and maintaining Guest Services email accounts and delegating assignments to other teammates; partnering with property-wide staff to triage and/or resolve guest issues, and providing timely updates to Guest Services management as needed
Exhibits discernment by knowing when to act independently, when to seek guidance, and how to navigate nuance with care
Required to understand the full scope of Dog Park memberships from beginning to end – including the wait list, all membership options, the vaccination records process and upgrades/downgrades, as necessary; and support teammates in learning dog park practices and policies
Plays key training role with new teammates and works with Guest Services Management team to identify, develop, and refine training tools
Mentors new front desk teammates in learning Greenway policies, systems and general organizational knowledge
Other duties as assigned