Guest Services Associate

SC AQUARIUM • Charleston, SC

83d

About The Position

Guest Services Associates work in a team-oriented environment to provide an exceptional experience for all guests. Associates work in multiple stations at the Aquarium including ticket sales and scanning, information desk, operate the virtual reality experience, golf cart and other guest-serving positions.

Requirements

• Experience in a hospitality or customer service environment, preferably in high-volume, face-to-face positions.
• Must enjoy working with people of all backgrounds.
• Positive communication and interpersonal skills.
• Must have basic computer skills.
• Experience in accurate and timely processing of sales transactions and cash handling.
• Ability to work all areas including ticket sales, indoor and outdoor stations, entrance and exit ramps, and inside the aquarium lobby and exhibit areas.
• Must be able to work outside in all weather conditions, both hot and cold, for the entire day.
• Willingness to learn about Aquarium animals and programs.
• Knowledge of the Charleston community.
• Enthusiasm and a pleasant demeanor.
• Strong sense of responsibility.
• Flexibility and adaptability; especially under pressure.
• A positive, team-oriented work ethic.
• Attention to detail.
• Public speaking ability (or willingness to be trained in public speaking) required.
• Days, nights, weekends and holidays must be available.
• Ability to lift boxes, weighing less than 25 lbs., which contain brochures, ticket stock, receipt paper and office supplies.

Responsibilities

• Greet each guest with genuine hospitality and care.
• Support a variety of posts and positions, thoroughly answer guest inquiries and enthusiastically handle special requests and solve problems.
• Utilize the point-of-sale system to accurately collect payment for admission tickets and scan tickets.
• Provide information to guests about the Aquarium, our exhibits, animals and conservation practices.
• Greet buses and groups, provide orientation and escort group members through admissions process.
• Promote and sell memberships, add-on experiences and other Aquarium programs to guests.
• Graciously direct and facilitate guest traffic through the aquarium, efficiently handling crowds and the logistics associated with their control.
• Ensure all guest resource information, such as approved maps, brochures and tourist information, is neatly exhibited and available for distribution.
• Drive the golf cart for safe transportation of our guests in the designated perimeter. Current driver's license required.
• Operate the Aquarium’s virtual reality experience.
• Maintain the safety, cleanliness and organization of all work and break areas, both in view of the guests and behind the scenes.
• Adhere to all procedures involving cash and credit card transactions and maintain security of cash handling processes.
• Adhere to the South Carolina Aquarium Policies & Procedures.

Benefits

• Equal opportunity employer

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED