Guest Services Associate

Earth Fare • Asheville, NC

116d

About The Position

The position involves greeting guests upon arrival and ensuring they feel welcome. Responsibilities include administering check-ins and check-outs, and responding professionally and courteously to guests, providing accurate and timely information and services.

Requirements

• High School Education and relevant hotel experience.
• Ability to work well in stressful high-pressure situations, including handling guest objections and disputes to satisfactory results.
• Ability to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

Responsibilities

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in-house groups and aware of all black out and restricted dates.
• Ensure that all guests are checked in/out in a friendly, efficient, and courteous manner.
• Process guest payments.
• Act as a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check-in.
• Perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional manner.
• Adhere to Brand standards and company policies.
• Perform other duties as assigned.

What This Job Offers

• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees