Guest Services Associate

Capital Vacations • Saint George, UT

53d

About The Position

The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay

Requirements

• High School Diploma GED
• Experience or comparable knowledge in the ResortHotel industry
• Basic computer skills
• Close attention to detail
• Excellent Customer Service skills with the ability to work under pressure
• Active listener with the ability to solve problems
• Ability to Work with minimal supervision
• Excellent verbal and written communication skills
• Flexible schedule
• Ability to work evenings holidays and weekends are a must

Nice To Haves

• Timeshare knowledge is preferred
• Bilingual is a plus

Responsibilities

• Is responsible for the efficient and courteous operation of the front desk
• Is responsible for checking guests inout most efficiently and courteously
• Collect balances and post appropriate room charges
• Answers and transfers all calls from the switchboard using proper telephone etiquette
• Answers guest questions about local restaurants and attractions
• Makes courtesy calls and follow up calls to all guests issues
• Sends confirmation letters to ownersguests
• Coordinates with all other departments to ensure a smooth response to guests requests
• Processes all incoming revenue from all departments daily
• Opens and closes the credit card machines and cashier audit reports
• Balances out cash drawer processes advance deposits when making reservations collects money and posts the transactions from other departments
• Orders office supplies as needed
• Prepares night audit daily
• Enters maintenance and service requests in SPI promptly
• Makes reservations most courteously and efficiently
• Makes room moves and stay over requests for guests as needed to ensure guest satisfaction
• Runs reports and corrects errors before the guests checkin
• Performs any other inventory management changes as directed by the supervisor or manager
• Prepares check in packets for the upcoming week
• Makes rental calls to notify owners whether their villa rented or not
• Responds to online reviews
• Reconciles rentals for the previous month
• Checks online travel agents for rental inbounds
• Makes daily post office and banking runs
• BlocksRCI points for unpaid accounts
• ManagesRCI banking membership changes and cancellations
• All other duties as assigned by management
• Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees