Part-Time Guest Services Associate

Wisconsin Center District•Milwaukee, WI

8d•Onsite

About The Position

Guest Services Associate reports to the Guest Services Manager and are responsible for creating excellent guest experiences at any of the three Wisconsin Center District facilities. The Guest Services Associate work under the instruction of Event Service Managers assuming a variety of role functions including, welcoming guests, ushering guests to their seats, and scanning and checking tickets. This position requires someone who is cheerful, friendly outgoing, and willing to help out guests to ensure they have a great experience while attending their event.

Requirements

Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential
Exceptional communication skills and the ability to communicate effectively with all stakeholders (internal and external); excellent situation adaptability
Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams
Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement
Flexible and comfortable working under pressure in a fast-paced environment
Ability to work flexible and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays as event calendar or deadlines dictate
Ability to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide)
Follow oral and written instructions and communicate effectively with others in both oral and written form
High School diploma or equivalent
1-3 years of experience in a venue, hospitality, or high-volume customer service industry

Nice To Haves

Experience in working with concerts, sporting events and teams is a plus
Bilingual a plus

Responsibilities

Creates an exceptional experience for guests through a safe, clean, and friendly environment
Maintains a calm and professional demeanor in a variety of different situations
Works accurately and practically to ensure that patrons are served in a timely manner
Provides guests with event and general building information
Greets customers and give direction throughout the facilities
Scans tickets as patrons enter the facilities during
Ushers patrons to their seats
Checks badges for events ensuring the safety of each event
Maintains a clean working environment as a part of the guest experience
Follows all procedures for Guest Services operations including uniform and radio operation procedures
Ability to work evenings, weekends, and holidays
Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction