Part Time Guest Services Associate

Wings Over the Rockies Air & Space Museum•Denver, CO

2h•$19•Onsite

About The Position

Guest Services Associates are responsible for providing a positive and memorable experience for Museum-goers. This position serves to enhance the guest experience by welcoming and assisting visitors from entrance to exit. Guest Services Associates are the public face of the organization and help facilitate day-to-day operations. As a member of the Guest Services department, this position works closely with Museum Store staff, the Flight Simulations Coordinator, Facilities, volunteers, etc. Guest Services Associates report to the Guest Services Manager.

Requirements

High school diploma or GED equivalent
Minimum 6-months cashier experience and/or guest experience
Strong interpersonal communication and time management skills
Positive personality with exceptional customer service
Working knowledge and proficiency with basic computer software applications
Ability to communicate effectively in noisy, crowded, or stressful situations
Self-motivated and capable of working individually and on a team
Able to walk 180,000 sq. ft. of floor space and stand for up to 8 hours
Must be able to push/pull/squat/carry/lift 25+ lbs.

Nice To Haves

Conversational Spanish or other language proficiency highly preferred

Responsibilities

Greet each visitor including members, paid and invited guests, groups, event clientele, and vendors
Represent Wings Over the Rockies in a welcoming, energetic, professional, and friendly manner
Supports policies for internal and external guest experience; mode outstanding guest experience at all times
Sell tickets for simulators and promote memberships/renewal opportunities to all guests and current members
Promote various events, membership drives, promotions, and new exhibits to guests in a productive and informational manner
Maintain a professional attitude and appearance
Inspect the department locations through the eyes of the visitor, and ensure that any irregularities are reported
Help manage the traffic flow of visitors and engage with all guests entering the facility
Direct deliveries, vendors and event traffic
Assist with maintaining the retail store including restocking merchandise, reorganizing shelves, tidying displays, etc.
Communicate well and often with staff, guests, and volunteers
Become trained on how to effectively communicate and interact with people with disabilities and neurodivergent people; some shifts will be scheduled during Sensory Friendly hours and other events that require knowledge on proper etiquette and awareness of people with disabilities and neurodivergent people
Handle guest complaints or issues in a manner that ensures positive guest experience recovery, and communicate with managers if additional support is required
Provide efficient and accurate collection of fees; make change and issues receipts to all paying visitors
Utilize Point-of-Sale (POS) systems
Reconcile cash drawer at the end of each shift and prepare report of transactions
Maintain a clean, neat, and orderly work area
Operate various equipment including flight simulators and VR (virtual reality)
Adhere to ride incident/accident reporting procedure
Ensure all rides and facilities operate properly, checklist done prior to opening, and address/resolve any issues as they arise