Guest Services Associate

CHILD CRISIS ARIZONA • Payson, AZ

19h • $18 - $20 • Onsite

About The Position

Our Whispering Hope Ranch location seeks to hire a reliable, hands-on, customer service oriented individual to join our Guest Services Team. This role supports our operations in: guest services and administrative support.

Requirements

• Must be at least 18 years of age and possess valid Level One Fingerprint Clearance Card or be able to obtain one prior to employment
• Must have a valid Arizona Driver’s License
• Must be able to pass a background check and drug screen
• Strong communication and interpersonal skills, with the ability to connect with diverse participants
• Ability to work in outdoor environments in varying weather conditions; engage in physically active work, lift 25 lbs repeatedly and daily.
• Available to work weekends and evenings with non-standard days off.

Nice To Haves

• Experience in hospitality industry, camp / venue settings strongly preferred
• Confident in providing flexible, cheerful customer service in a fast-paced highly customizable environment
• Willing to get your hands dirty, supporting team members as needed, while maintaining focus on primary responsibilities
• Highly flexible and adaptable – comfortable with ambiguity – creative and resilient – team-oriented, positive outlook
• Passionate about the mission of the organization

Responsibilities

• Administrative Support • Supporting Program manager with staff scheduling ensuring that camp partner’s needs are planned for and communicated to WHR team • Supporting Program Manager with vendor logistics: under supervision, liaising with caterers and animal interaction vendors to align with camp partner needs
• Guest Services • Participate in arrival and departure days (frequently on weekends), ensuring smooth check-in (orientation, materials check out / in), camp transitions, and departures in an organized and collaborative manner • Provide excellent customer service by responding to in-the-moment needs of partner organizations during their camp delivery in alignment with standardized procedures • Interact respectfully and compassionately with all program participants, especially those with emotional, physical, or developmental needs (e.g., disabilities, trauma histories, or those engaged in a healing journey) • Rotate through activity areas to provide support as needed (setting up projector, distributing signage, filling water coolers, etc) • Restocking bathrooms and providing occasional, fill-in cleaning as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed