Guest Services Associate | Huntington DoubleTree

SHANER•Huntington, WV

About The Position

Shaner Hotels has an amazing opportunity for your hospitality career at our Doubletree by Hilton Huntington! Located near Marshall University in downtown Huntington, we offer over 20,000 sq ft of meeting space, and a seasonal outdoor pool. When staying with us, whether you are in town for the Thundering Herd sporting events or just to enjoy Huntington, be sure to stop by the Doppio Albero restaurant and our Bootleggers lounge for your comfort foods and amazing craft cocktails.

Requirements

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
Process all payments according to established hotel requirements
Provide information and services to any guest or visitor in a friendly, professional manner
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.