Guest Services Associate

Cheyenne Regional Medical Center•Warren Air Force Base, WY

35d•Onsite

About The Position

The Guest Services Associate is assigned to a facility entrance to greet patients, visitors, and employees. This position is an instrumental part of the Cheyenne Regional team and is often the first point of contact for patients and visitors. Why Work at Cheyenne Regional? • ANCC Magnet Hospital • 403(b) with 4% employer match • 21 PTO days per year (increases with tenure) • Education Assistance Program • Employer Sponsored Wellness Program • Employee Assistance program About Cheyenne Regional: Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health. Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Requirements

Excellent verbal, written and interpersonal communication skills
Basic computer skills including Microsoft Outlook and documents
Ability to locate information in electronic health record (EHR)
Ability to demonstrates an independent work initiative, sound judgment and attention to detail
Ability to handle multiple tasks simultaneously
Strong cognitive and problem-solving skills all with minimal supervision
Knowledge of facility layout and department locations
Six (6) months or more of customer service experience

Nice To Haves

High school diploma (or Equivalent Certificate from an accredited program) or higher degree

Responsibilities

Greets patients, visitors and employees as they enter the facility.
Assists visitors with patient room and department location information.
Escorts and assists patients and visitors, as necessary.
Assists vendors/contractors with check-in process on computer.
Cleans and sanitizes work area and items/equipment used by the public.
Answers and places internal calls as necessary utilizing telephone courtesy.
Distributes personal protective equipment (PPE) at facility entrance as needed by current healthcare regulations.
Performs basic health screenings at facility entrance as needed by current healthcare regulations.