Guest Services Associate

TONY HAWAII AUTOMOTIVE GROUP LLC•Waipahu, HI

7d•Onsite

About The Position

Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Requirements

Good verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent Customer service skills.
High School Diploma or equivalent
One month of related experience.
Strong telephone skills required.

Responsibilities

Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns
Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls.
Works directly with service manager and service drive, personnel contacting customers for service opportunities.
Participates in Tony Group activities with product knowledge and informational sessions.
Adhere to the Tony Group Standards
SMILE: be positive and respectful to everyone
GREET: greet everyone within five feet
HELP: help every guest or find someone who can
THANK: remember to always thank the guest
GOLD: Go for Gold (Grand Opening Look, Daily)