Guest Services Associate (Part Time)
About The Position
Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.
Requirements
- Strong service skills and welcoming demeanor required
- Communicate with others to exchange information
- Embody Meow Wolf customer service expectations to enhance guest’s experience
- Learn and operate ticketing and point of sale systems
- Follow and enforce safety rules
- Maintain composure in stressful situations
- Adaptable to changes in a fast-paced work environment
- An interest in the arts
- Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
- Must be 18 years of age or older at time of hire
Nice To Haves
- Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
- Prior experience with point-of-sale systems
- Bilingual, especially but not limited to English and Spanish
Responsibilities
- Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more
- Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
- Process ticketing and merchandise transactions
- Monitor objects and props within the exhibition to ensure proper placement and functionality
- Provide guests with information about the interactive experience, narrative, and contributing artists
- Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times
- Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
- Fulfill other duties as required or directed by management
Benefits
- Medical Insurance options: PPO & HDHP
- Dental and Vision Insurance
- HSA, HRA, and FSA options
- 401k Retirement Plan
- Company paid Life Insurance Policy and Disability Coverage(s)
- Voluntary Critical Illness and Life Insurance Policies
- Company Paid Employee Assistance Program
- Paid Parental Leave for 12 weeks
- Discount off Meow Wolf Gift Shop Merch and Cafes
- Admission to Meow Wolf attractions for employees and guests
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
