Guest Services Associate-13-030- SC/ East County Red Shield (SHORT-TERM)

The Salvation Army Southern California • El Cajon, CA

2d

About The Position

To provide quality customer service and assistance to members, clients and customers coming into the facility through the various entry ways.

Requirements

• Previous customer service and point-of sale experience preferred.
• High school diploma or diploma in progress.
• Computer experience helpful.
• Must have the ability to work with children, parents, staff and a variety of ages and groups.
• Ability to communicate effectively with customers, peers & supervisors.
• Maintain the confidentiality of all client information.
• Must have or obtain First Aid/CPR/AED certification withing the first 90 days of employment.
• Maintain a professional attitude and approach to problem solving.
• Must be able to work independently, with minimal supervision.
• Must have command of the English language and possess excellent verbal and written communication skills.
• Thrive in a team-oriented environment.
• Team player
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Maintain a professional attitude and approach to problem solving.
• A criminal background check is required with certification for Protect the Mission policies and procedures.

Responsibilities

• Provide great customer service to the community; see that all customers, clients and members are given prompt and courteous service.
• Maintain all Red Shield Center cash handling policies: appropriately accepting transactions, verifying daily deposits and maintenance of till bag.
• Demonstrate strong communication skills, be out-going, and enjoy building relationships with a variety of members.
• Complete sales transactions for all programs channeled through respective venue.
• Provide tours and offer information to guests, emphasizing membership sales and offering full product availability to customers to best meet their needs.
• Appropriately communicate information about all Red Shield Center programs and membership options.
• Assist with minor event set-ups & activities and ensure general venue safety. Communicate facility issues to the appropriate person(s).
• Oversee member & customer interactions as related to Protecting the Mission policies.
• Provide information and answer questions about available programs.
• Adhere to Red Shield Center operations as well as all policy procedures as adopted by Administration.
• Maintain a clean work environment.
• Observe all safety rules and regulations.
• Attend staff meetings assigned.
• Maintain confidentiality.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED