Guest Services Associate

Community Action House•Holland, MI

14d•$17 - $18•Onsite

About The Position

The Guest Services Associate is an essential part of the Community Action House team. This important role sets our standard to be a Radically Welcoming and Guest-Centered organization for our guests. The Guest Services Associate must provide excellent customer service, welcome all clients and visitors with respect and compassion, make quick decisions, and effectively manage administrative tasks all in an often fast-paced environment. This position supports our programming by registering guests for memberships, providing internal and external referrals, distributing diapers and formula, answering phones, and maintaining a clean and Radically Welcoming environment. Working proficiency in spoken Spanish is strongly preferred.

Requirements

No prior experience required
No supervisory experience required
High School Diploma required; or in place of a degree, equivalent years of experience
Valid driverâs license (or ability to obtain)
Bilingual Spanish proficiency required
Customer service experience
Integrity, positive attitude, and self-directed, with a strong commitment to continuous improvement
A consummate team player with a flexible and creative approach within a collegial, yet demanding, work environment
Ability to work effectively in collaboration with diverse groups of people
An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
Working knowledge of google applications and platforms
Ability to prioritize and manage multiple tasks without direct supervision
Demonstrate a genuine passion for our mission and a commitment to upholding our teamâs values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Access to consistent and reliable transportation
Evening hours regularly, on a pre-scheduled basis
Weekend hours regularly, on a rotating schedule

Nice To Haves

Client management database knowledge, preferred
Knowledge of client systems and greater Holland community, particularly the culture of poverty

Responsibilities

Create and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members.
Provide day-to-day membership tasks, including intakes, membership sign-ups and renewals.
Answer incoming calls promptly and manage the voicemail system.
Direct guest inquiries to the correct departments and program areas.
Provide outstanding customer service and support.
Manage guest services space, including front desk, opportunity hub and coffee area.
Balance the cash drawer.
Manage diaper/wipes and formula inventory.
Follow process for daily opening and closing procedures.
Other duties as assigned.