Guest Services Associate

Delicato Family Wines

1d • $17 - $23 • Onsite

About The Position

Under general supervision, the Guest Services Associate provides exceptional customer service to guests, enhances company brands, and facilitates communication across departments and to guests.

Requirements

• High school diploma or GED required
• 6+ months related experience preferred
• Sales background desired
• TIPS certified or certification; must be obtained within 30 days of employment
• CA Food Handlers certification required; must be obtained within 30 days of employment
• Organized and detail oriented
• Ability to remain calm and customer focused, during times of high volume and traffic
• Knowledgeable of safety protocols and emergency protocols
• Ability to effectively communicate and provide exceptional customer service to diverse groups
• Meets changing priorities in the workplace with flexibility and enthusiasm
• Basic business math skills
• Maintains a professional appearance and demeanor
• Working knowledge of wine, wine industry and Sonoma County region
• Proficient in retail and reservation software and Microsoft Office Suite (Word, Outlook, Teams, PowerPoint, Excel)
• Ability to use multiple devices throughout role, including radios, computers, iPad’s and phones
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Responsibilities

• Ensures smooth operations of daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guest are being engaged and entertained
• Greets all guests promptly and warmly; assist guest with questions, check-in and provides excellent service
• Responsible for performing daily operational responsibilities, including opening and closing duties
• Answers all incoming calls and emails promptly and professionally, addressing all inquiries; escalates to manager if guest needs additional assistance
• Responsible for accurately processing transactions on register system
• Assists customers with amending orders and following through on all levels; i.e., working within internal database, using proper notes, alerting any departments that may be affected by changes, etc.
• Assists managers, teams, and guests during emergency responses
• Recommends property experiences, including dining, tastings, pool, and events to guests
• Proactively assists current members and sells new memberships
• Keeps up to date regarding local events and points of interest, communicating information appropriately to customers
• Keeps up to date with ABC regulation and adhering to established policies and procedures regarding the handling and service of alcoholic beverages
• Works on special projects, events, and experiences

Benefits

• Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED