Guest Services Associate

FutureCare•Landover, MD

5d•$17 - $19

About The Position

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations. Voted 13 years in a row in The Baltimore Sun as “Top Workplaces” and recognized in US Newsweek as “ Best Nursing Homes ”, FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive Salary, Excellent Benefits Package, Tuition Reimbursement, Employee Assistance, and a matching 401K Plan. Competitive Pay $17.00 - 19.00/hr! Salary Disclosure Statement The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Requirements

High school diploma or equivalent required
A minimum of at least 1 year of clerical or medical office experience required
Must have a welcoming personality and a professional demeanor
Exceptional customer service skills
Proven experience operating a multi-line phone system
Must be able to work independently or as part of a team
Ability to maintain professional working relationships
Highly detailed and organized with the ability to multitask

Nice To Haves

Previous experience working in a skilled nursing facility or a medical facility a plus

Responsibilities

Greet all visitors, vendors, and other staff members to the facility
Guide or direct all visitors to their proper location
Explain all Covid guidelines and procedures for entering the facility
Answers incoming phone calls.
Take messages or forward calls to voice mail system
Sort, organize and forward all mail to appropriate staff and residents
Maintain visitor sign-in sheets on a daily basis
Works closely with the Dietary department to assist with meal notices team member lunch payments
Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned