Title: Guest Services Associate - Part Time - Club Wyndham Durango Resort

Travel + Leisure Co.•Durango, CO

30d•$18 - $18

About The Position

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. Though no two days are the same at Wyndham Destinations, you'll have the opportunity to: Bring smiles to guests from around the world by providing warm welcomes Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions Process cash and credit card transactions strictly following established procedures Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios Reserve and confirm reservations for individuals and/or groups Provide guests with room rate quotes Respond to guest inquiries and concerns as quickly and completely as possible Promote teamwork and quality service through daily communications and coordination with other departments

Requirements

Professional appearance and a positive, can-do attitude
Excellent communication skills with the ability to read, write and understand English
Ability to solve problems with a minimum of supervision
Basic math skills and knowledge of proper cash handling procedures
Ability to multitask and work in a fast paced environment
Attention to detail and strong organizing skills
Basic computer and office skills
Ability to work independently or with others as needed
High school diploma or equivalent
One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment

Nice To Haves

Hotel hospitality front office system knowledge a plus

Responsibilities

Bring smiles to guests from around the world by providing warm welcomes
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
Process cash and credit card transactions strictly following established procedures
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
Reserve and confirm reservations for individuals and/or groups
Provide guests with room rate quotes
Respond to guest inquiries and concerns as quickly and completely as possible
Promote teamwork and quality service through daily communications and coordination with other departments

Benefits

Discounted Hotel & Resort Stays
Employee Stock Purchase Program
Tuition Reimbursement
401K Retirement Savings with Company Match
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program