Guest Services Associate

Hulsing Enterprises•Kansas City, MO

1d•Onsite

About The Position

The Best Western Plus Kansas City Sports Complex is seeking a Guest Service Associate to be the first point of contact for guests. This role is ideal for an energetic individual who enjoys making guests' days and thrives in a high-energy environment. Located near the Chiefs and Royals stadiums, the associate will be responsible for creating a warm and seamless welcome for guests, whether they are visiting for a game, concert, or business trip, curating their Kansas City experience.

Requirements

Maintain a friendly and professional demeanor, even when the lobby gets busy.
Be a pro at capturing accurate information and handling guest payments securely.
Turn a quick inquiry into a helpful, professional conversation.
Be comfortable with technology and ready to learn new promotions, rate packages, and brand standards.
Have a zen approach to busy shifts. Whether it’s a sold-out game night or a complex guest request, you stay calm, professional, and focused on finding a win-win solution.
Show initiative by anticipating needs—like prepping keys for a large group arrival or refreshing the coffee station before it runs low—to keep the front desk running like a well-oiled machine.
View guest objections not as a hurdle, but as an opportunity to turn a frustrated traveler into a loyal fan of our hotel.
A High School diploma (or equivalent) is required.

Nice To Haves

Previous experience in hospitality or a high-touch customer service role

Responsibilities

Provide insider info on the best BBQ spots, the easiest stadium routes, and must-see KC attractions.
Master our front desk systems to handle reservations, check-ins, and payments with speed and accuracy.
Anticipate guest needs—from tracking down a missing package to ensuring a V.I.P. request is executed perfectly.
Uphold the high standards of the Best Western Plus brand while adding your own personal touch of midwestern hospitality.
Complete shift checklists and collaborate with housekeeping and maintenance to ensure the hotel is always "stadium-ready."