Guest Services Associate

Harmons Grocery-posted 8 months ago

$15 - $17/Yr

Part-time • Entry Level

Salt Lake City, UT

Merchant Wholesalers, Nondurable Goods

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The purpose of this position is to ensure Harmons' customers leave the store with a positive experience. This person will be processing refunds, answering phones, providing postal services, filling balloon orders, and registering Foodie Club Cards, etc. This person will also provide exceptional customer service.

Follows established departmental and store policies and procedures
Ensures the cleanliness and sanitation of all Guest Services areas
Stocks Guest Services with needed supplies
Processes refunds
Performs a full range of postal services
Answers phones, sends, and receives faxes, makes copies
Registers Foodie Club Cards and troubleshoots problems/errors in registration, ensuring every customer is signed-up correctly and promptly
Sells balloons, UTA passes, movie tickets, etc.
Provides and tracks shrink guns and bean hats to associates
Scans items as quickly and accurately
Ensures pricing accuracy for items that are scanned
Handles money and gives accurate change to ensure a balanced till at the end of their shift
Provides exceptional customer service to every customer
Answers customer questions and assists customers with finding items throughout the store
Understands and applies Harmons' policies for checks, gift cards, WIC, etc.
Assists as needed to ensure the success of the store as a whole
Assists with 'go-backs.' Performs other job-related duties as assigned.

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities
Basic math skills used for making change
10-key skills
Ability to interpret policies and procedures
Excellent organization and planning skills
Solid communication skills, including verbal and listening skills to communicate with customers and fellow associates effectively and efficiently
Ability to accept constructive review and be accountable for one's own success as well as the success of your team
Integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaboratively
Ability to work weekends, evenings, and holidays

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