Guest Services Associate

City of Boca Raton, FL • Boca Raton, FL

360d

About The Position

Be part of the team that helps make the City of Boca Raton one of the best places to live, work and play! We provide world class services, parks, beaches, and public safety. This can only happen when the best, brightest, and most committed individuals come to work for our City. We encourage like-minded individuals to apply and be part of our team! Come join us #WorkforBoca. The position involves performing responsible clerical and customer service work in a municipal office, under regular supervision. The role includes a variety of tasks aimed at providing quality customer service and ensuring smooth operations within the office.

Requirements

• Any combination of education and experience equivalent to graduation from high school.
• Two (2) years of customer service experience.
• Two (2) years of experience with cash handling and Microsoft applications.

Responsibilities

• Provides quality customer service.
• Relays accurate information to the public.
• Acts as receptionist, answers telephone inquiries about routine procedures and policies, relays and dispatches messages as required.
• Operates standard office machines, word processing, and data entry equipment.
• Sells beach, boat, and dog park permits.
• Reserves pavilions.
• Completes class registrations.
• Maintains files and customer records.
• Completes box office ticket sales transactions.
• Assists with all front-of-house theatre operations including ushering, ticket-taking, and overseeing will call.
• Collects fees and maintains cash drawer.
• Promotes classes, events, and theatre performances.
• Prepares and checks forms, records, and applications for accuracy, completeness and conformity with established procedures.
• Types letters, invoices, reports and other material from rough drafts or verbal instructions.
• Creates flyers, signs, and other promotional materials.
• Completes research projects as needed.
• Assists with special events.
• Assists with room set-ups and breakdowns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees