Guest Services Associate - PT (Daytime)

SCOTT FAMILY AMAZEUM • Bentonville, AR

77d • $12 - $12

About The Position

The Guest Services Associate at the Scott Family Amazeum provides excellent service to all guests, ensuring a positive, fun, safe, and memorable experience. This part-time position involves welcoming guests, informing them about museum experiences and programs, and selling tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds. The Amazeum is a hands-on, interactive museum in Northwest Arkansas, recognized as a 501(c)(3) non-profit organization, dedicated to sparking and nurturing the curious and creative spirit in all individuals.

Requirements

• 16+ years of age at the time of hire.
• High School diploma or GED OR working towards one.
• Good command of general computer applications and basic math skills.
• Ability to lean into new technology as assigned.
• Ability to be punctual.
• Demonstrated attention to detail and accuracy.
• Excellent communication skills.
• All applicants must be able to provide the necessary documentation to prove that they are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States.
• Complete and pass a background check.

Nice To Haves

• Availability to work both Saturday and Sunday as a permanent shift.
• 6+ months of cashier service experience.
• 6+ months of customer service experience.
• Availability to work on Wednesday evenings.
• Experience with point of sale systems and/or databases.
• Bilingual.

Responsibilities

• Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone.
• Proactively and warmly welcome guests, respond to questions, and offer guidance.
• Exhibit critical thinking skills by anticipating guest and member issues and proactively take ownership to solve issues and address needs.
• Relay information to guests about current and future Amazeum programs.
• Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships.
• Validate membership cards and pre-purchased tickets for admission.
• Accurately process cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift.
• Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades.
• Return phone calls as necessary to resolve outstanding questions.
• Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests.
• Facilitate welcome spiels and check-in birthday celebrations as well as field trip and group visits.
• Perform routine office tasks as needed (e.g., separating coupons, filing, copying, data entry, etc.).
• Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency.
• Communicate and work in a team manner with coworkers to ensure a smooth operation.
• Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked.
• Conduct light daily cleaning tasks to maintain a clean and safe experience.
• Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays.
• Establish and maintain collaborative interdepartmental relationships.
• Assist with Guest Services oriented tasks during special events.
• Work extended schedule during peak periods as needed.
• Represent the Amazeum in a professional manner at all times including adherence to department standards.
• Perform additional duties as required.

Benefits

• $12.00 hourly rate.
• Part-time position with 15-20 hours a week.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees