Guest Services Associate (Keyholder)
About The Position
WE’RE LOOKING FOR THE COOLEST HUMANS IN TOWN! Come join a team that: Focuses on teamwork Supports a collaborative environment Puts curiosity and great ideas first Is dedicated to providing an exceptional guest experience Builds community relationships Loves food and cooking Has fun while working hard! Overview: For our Guest Services Keyholders, it’s all about HOSPITALITY! They love to connect, serve, listen, and operate in a super busy, high energy part of the store. Our Guest Services team is the heartbeat of the store; you will be working with a super dedicated, skilled, and caring bunch of people whose job is to take the very best care of our guests and to communicate effectively with our entire staff, keeping them up to speed on all issues that guests bring to their attention.
Requirements
- The Ideal Candidate will:
- Schedule flexibility is a must.
Responsibilities
- Ensures all calls to the store and in-person guest interactions are answered in a friendly, professional and timely manner and then directed to the appropriate areas; answering customer inquiries, and providing information regarding the store
- Remains diligent about reading Guest Service emails promptly and staying informed of all the necessary information as it pertains to each department and the store as a whole
- Provides immediate assistance to the Front End regarding Guest returns, issues gift cards, etc.
- Prioritizes tasks for the day such as special orders, deliveries, call backs, and HL2GO
- Remains a point of contact for any store Standard Operating Procedures (SOPs)
- Communicates often with the rest of Guest Service and with the Front End Supervisors, of any issues or topics of concern
- Creates display and on-demand gift boxes for Guests as well as charity auctions and maintains supplies for Guest service to utilize
- Takes on projects and tasks as outlined by Front End Supervisor and/or ASMs
- Knows the store inside and out and assists guests with navigation
- Stays on top of store events: staff events, schedules, product demos
- Executes POS process for HL2GO (in conjunction with the Grocery Dept) orders and reviews all orders to be sure they are accurate and organized for pick-up
- Alerts the Front End Supervisor, ASMs, and SD to any Guest and/or staff issues as deemed appropriate/necessary
- Performs Opening and Closing tasks efficiently, as needed
- Operates basic POS override functions for cashiers in the absences of a Front End Supervisor or ASM
- Holds basic Front End operational responsibilities in assisting cashiers with POS functions, counting in and counting down drawers, and making change
Benefits
- Angel Food: the way HL transfers products that cannot go on the shelf to the staff at no cost
- Sick time (Part time staff receive 40 hours of sick time a year)
- Paid Maternity/Paternity time, up to 24 hours paid time off!
- Generous store discount: 20% off grocery, 20% off Café, 10% off beer, 20% off wine, 30% off vitamins/supplements
- One Less Car program
- Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
- Free Celtics tickets
- Plus many more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
